Returns And Exchange Policy

At All That Glitter Jewelry Shop, customer satisfaction is our top priority. We want you to love your purchase! If you are not completely satisfied, please review our refund and exchange policy below.

 Refunds
- Eligibility for Refunds: To be eligible for a refund, items must be returned within 30 days of the purchase date. Items must be unworn, undamaged, and in their original packaging.
- Non-Refundable Items: Certain items are non-refundable, including:
- Custom or personalized jewelry
- Sale items
- Gift cards

  Exchanges
- Eligibility for Exchanges: If you wish to exchange an item, please contact us within 30 days of your purchase. Items must be unworn and in their original packaging.
- Exchange Process: To initiate an exchange, please follow these steps:
1. Contact our customer service team at support@allthatglittersshop.co.uk with your order number and the item you wish to exchange.
2. Ship the item back to us at the address provided by our customer service.
3. Once we receive the returned item, we will process your exchange and send out the new item.

Return Process
1. Contact authorisation: Email our customer service at support@allthatglittersshop.co.uk to request a return authorisation.
2. Pack the Item: Carefully pack the item in its original packaging. Include a copy of your receipt and a note stating the reason for the return.
3. Ship the Item: Send the package to the address provided by our customer service. We recommend using a trackable shipping service for your return.

Refund Processing
- Refunds will be processed within 7-14 business days after we receive the returned item. The refund will be issued to the original payment method used during purchase.
- Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning items.

Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at support@allthatglittersshop.co.uk. We will arrange for a replacement or refund at no additional cost.

Contact Us
If you have any questions or concerns about our refund and exchange policy, please reach out to our customer service team:
- Email: support@allthatglittersshop.co.uk


Thank you for shopping with All That Glitter Jewelry Shop! We appreciate your business and are here to help you with any questions or concerns.